Shipping Details & Terms

U.S. SHIPPING COSTS & DELIVERY TIMES:

Orders must be placed by 11am PST to start processing the same day. Processing time typically processes within 2-3 business days (Monday - Friday). During sales, shipping may take longer - but be patient, it's worth it!

Delivery times are based on orders placed between Monday-Friday (excluding holidays, holiday weekends).  SilkyTreat.com offers FREE STANDARD SHIPPING on all U.S. Orders (excluding taxes and discounts).

Shipping Method

Costs

Total Delivery Time

USA Standard Shipping via ePacket

FREE

10 - 18 Business Days

USA Express Shipping via DHL 10$ 3 - 7 Business Days.
Standard international shipping via ePacket

 

 FREE

10 - 30 Business days

*Please allow an additional 2-3 days for orders placed during major sales.

 

 

 

 

*Please Note: selecting a faster shipping method will not decrease processing time, it only speeds in transit time. Shipping time is dependent of the carrier once package leaves the facility.  

SilkyTreat shall not be liable for any custom fees and custom duties, countries may apply.

SilkyTreat is responsible for orders until they leave our manufacture warehouse facility only.

If your package is missing or damaged, please contact our customer support at silkytreatofficial@gmail.com and we will give you a full or partial refund (depends on the case).

INTERNATIONAL ORDERS

We currently offer international shipping via ePacket for the following countries - Australia, Austria, Belgium, Brazil, Canada, Denmark, Israel, Finland, Germany, and Hungary. Please note that shipping may take up to 25-30 days.

Express shipping:

We currently offer international shipping via DHL Express for the following countries - Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Israel, Finland, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Mauritius, Mozambique, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Singapore, South Africa, Spain, Saint Barthélemy, Sweden, Switzerland, United Kingdom and the United States.

Please note that shipping may take up to 7 business days.

 

 

 

If your country isn't on the shipping list, and you want to purchase, please email our team at silkytreatofficial@gmail.com.

Please note we are not responsible for custom fees & custom duties. If you refuse to pay custom fee & custom duties. Your package will be sent back. We will only refund you for the product cost only, no shipping fees will be covered

 

QUESTIONS

Please email our Customer Service team at silkytreatofficial@gmail.com.